Play sessions are pre-bookable online or may be booked in person subject to availability.

Each standard play session lasts 1 hour and includes 1 adult and 1 child.

The adult making the booking is responsible for all children included in the booking.

Children must be accompanied by a responsible adult aged 18 or over at all times.

We recommend booking in advance to guarantee your space, however walk-ins are welcome but subject to availability.

Walk-ins arriving within the first 10-15 minutes of a session may be admitted if space allows.

Walk-ins arriving after 15 minutes: If more than 1 hour remains in the session, there will still be a full session charge. If less than 1 hour remains, we’ll kindly suggest booking the next available session to ensure you get the best experience.

Sessions run for a fixed time and cannot be extended for late arrivals.

If you’re running late, please let us know where possible. We’ll always do our best to accommodate you fairly while ensuring a great experience for all guests.

Our sessions are carefully timed to allow for cleaning, safety checks and a calm environment for everyone. This policy helps us look after our space, our staff, and our families.

Bookings are non-refundable unless cancelled with at least 24 hours’ notice prior to the start of your session. We appreciate that things can change beyond your control – please contact us and we will aim to move your session to a more convenient date.

Racket and Rascals reserves the right to cancel a session due to unforeseen circumstances, in which case a refund or alternative date will be offered.

Our indoor play space is designed primarily for children aged 0-8 years.

Older siblings are welcome but must play appropriately and be mindful of younger children in the outer spaces provided. The outdoor space does not fall under our mandate, so parents and guardians are responsible for supervising their children at all times within the New Muthaiga Mall premises.

Rough play, unsafe behaviour, or bullying will not be tolerated.

Shoes must be removed in the soft play areas; socks must be worn by both adults and children.

Please inform a member of staff immediately of any accidents, spills, or hazards.

For the safety of all guests, children who are unwell should not attend.

Racket and Rascals reserves the right to refuse entry or ask guests to leave if illness presents a risk to others.

Only food and drinks purchased on-site may be consumed, unless prior agreement has been made for medical or dietary reasons.

Water bottles and milk for babies are welcome.

While care is taken, Racket and Rascals is not an allergen-free environment, and we cannot guarantee the absence of cross contamination.

Racket and Rascals is a family-friendly space, and respectful behaviour is expected from all guests.

Management reserves the right to ask any guest (adult or child) to leave if behaviour is unsafe, disruptive, or inappropriate.

Failure to supervise children appropriately may result in removal from the session.

Racket and Rascals accepts no responsibility for loss, theft, or damage to personal belongings.

Children play at their own risk, and parents/guardians remain responsible for their children’s safety and behaviour at all times.

Nothing in these terms limits liability for death or personal injury caused by negligence where such liability cannot be excluded by law.

Racket and Rascals reserves the right to update these Terms & Conditions at any time.

The most current version will always be available on our website and applies immediately upon publication.

Racket and Rascals may occasionally take photographs and videos for marketing purposes.

Parents and Guardians will be deemed to have consented to photos, videos and publication on social media once they have entered our premises unless permission is explicitly denied. We will strive to take consent where applicable in the event the guests are easily identifiable.

Guests may take personal photos of their own children but must respect the privacy of others.

Management reserves the right to restrict photography if safeguarding concerns arise.

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and improve site performance.

By using our website, you consent to our use of cookies in accordance with this policy. You can manage or disable cookies through your browser settings, though this may affect the functionality of certain parts of our site.

For questions, feedback, or concerns, please contact us:

Racket and Rascals

Email: info@racketandrascals.com

Racket and Rascals is committed to creating a safe environment for children and families. Any safeguarding concerns should be reported immediately to a member of staff, who will follow internal procedures and contact appropriate authorities if necessary.