Questions? We’ve got
answers.

General

General

Everything about Rackets & Rascals.

What is Racket and Rascals?
Where are you located?
What are your hours?
Do I need to book everything in advance?
Can I use just one service, or do I have to book all three?
Can I pay with cash?
Is there parking?
Are you family-friendly?

Softplay

All about our soft play zones and kids sessions.

What ages is softplay for?
Do parents need to stay in the play area?
Do children need to wear socks?
Can I book softplay for a birthday party?
How do you keep the play area clean?

Café

Food, drinks, and café policies.

Is the food freshly prepared?
Do you cater for dietary requirements and allergies?
Do I need to use the play area to eat at the Café?
Do you offer takeaway?
What coffee do you server?
Is there child-friend food on the menu?

Padel Courts

Book your court. Show up ready to play. Enjoy the game.

Do I need to bring my own racket?
Can I beginners play padel?
How many people do I need for a court?
Is coaching available?
Can my kids watch while I play?

Bookings & Payments

How to book, pay, cancel, and reschedule.

How do I make a booking?
What payment methods do you accept?
Can I pay at the venue instead of booking online?
What is your cancellation policy?
Can I reschedule my booking?

Do you still have a question?

If you can’t find it in our FAQ, feel free to contact us – we’ll respond shortly.